Cookie Policy

This Cookie Policy explains how Clarirad Pty Ltd ("Clarirad," "we," "us," or "our") uses cookies and similar technologies when you visit our website or use our radiology information system (RIS) platform. This policy explains what these technologies are, why we use them, and your rights to control our use of them.

What Are Cookies

Cookies are small text files that are placed on your device (computer, tablet, or mobile device) when you visit a website. Cookies are widely used to make websites work more efficiently and to provide information to website owners.

We also use similar technologies such as web beacons, pixel tags, and local storage, which function similarly to cookies. For the purposes of this policy, we refer to all of these technologies as "cookies."

Types of Cookies We Use

Essential/Strictly Necessary Cookies

These cookies are essential for the website and platform to function properly. They enable core functionality such as security, network management, and accessibility. These cookies cannot be disabled as they are necessary for the service to work.

Authentication cookies: Used to maintain your login session and authenticate your identity
Security cookies: Used to protect against security threats and prevent unauthorized access
Session cookies: Used to maintain your session state as you navigate through the platform
Load balancing cookies: Used to distribute traffic across servers for optimal performance

Functional Cookies

These cookies enable enhanced functionality and personalization. They remember your preferences and choices to provide a more personalized experience.

Preference cookies: Remember your language preferences, timezone, and display settings
User interface cookies: Remember your interface preferences and customizations
Feature cookies: Enable specific features you have requested or activated

Analytics/Performance Cookies

These cookies help us understand how visitors interact with our website and platform by collecting and reporting information anonymously. This helps us improve our services and user experience.

Usage analytics: Track how users navigate and interact with our platform
Performance monitoring: Monitor platform performance and identify areas for improvement
Error tracking: Identify and fix technical issues and errors

Analytics data is aggregated and anonymized, and does not contain personally identifiable information or patient health information.

Marketing/Advertising Cookies

We may use marketing cookies on our public website (not within the RIS platform) to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These cookies are not used within the healthcare platform where patient data is stored.

Advertising cookies: Used to deliver relevant advertisements and measure ad effectiveness
Retargeting cookies: Used to show you relevant content based on your previous visits

Purpose of Cookies

We use cookies for the following purposes:

Authentication and Security: To authenticate your identity, maintain your login session, and protect against security threats and unauthorized access
Preferences and Settings: To remember your preferences, language settings, timezone, and other customizations to provide a personalized experience
Analytics and Performance Monitoring: To understand how users interact with our platform, identify performance issues, and improve our services
Platform Functionality: To enable core platform features and ensure the platform works correctly and efficiently
Marketing (Website Only): To deliver relevant advertisements and measure the effectiveness of marketing campaigns on our public website

Third-Party Cookies

Some cookies are placed by third-party services that appear on our website. These third parties may use cookies to collect information about your online activities across different websites. We do not control these third-party cookies, and this policy does not cover their use.

Third-party services we may use include:

Analytics Services: We may use analytics services to understand website usage. These services use cookies to collect information about your use of our website.
Content Delivery Networks: We may use content delivery networks (CDNs) that use cookies to optimize content delivery and improve performance.

For information about how third parties use cookies, please review their privacy policies. We are not responsible for the privacy practices of third-party services.

Cookie Duration

Cookies can be either "session" cookies or "persistent" cookies:

Session Cookies: These cookies are temporary and are deleted when you close your browser. They are used to maintain your session while you are using the platform.
Persistent Cookies: These cookies remain on your device for a set period or until you delete them. They are used to remember your preferences and settings across sessions.

The duration of persistent cookies varies depending on their purpose. Authentication cookies typically expire after a period of inactivity, while preference cookies may remain for longer periods to maintain your settings.

Cookie Management

You have the right to control and manage cookies. However, please note that disabling certain cookies may affect the functionality of our website and platform.

Browser Settings

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some features of our platform may not function properly.

Instructions for managing cookies in popular browsers:

Chrome: Settings → Privacy and security → Cookies and other site data
Firefox: Options → Privacy & Security → Cookies and Site Data
Safari: Preferences → Privacy → Cookies and website data
Edge: Settings → Privacy, search, and services → Cookies and site permissions

Cookie Consent Preferences

When you first visit our website, you may be presented with a cookie consent banner that allows you to accept or reject non-essential cookies. You can change your cookie preferences at any time through your account settings or by clearing your browser cookies.

Please note that essential cookies are necessary for the platform to function and cannot be disabled. If you disable essential cookies, you may not be able to access certain features or use the platform.

Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no standard for how DNT signals should be interpreted. We do not currently respond to DNT signals, but we respect your privacy choices through our cookie consent mechanisms and privacy settings.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

Posting the updated policy on this page with a new "Last updated" date
Sending you an email notification if you have an account with us
Displaying a notice on our platform when you log in

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

Contact Us

If you have questions about this Cookie Policy or our use of cookies, please contact us:

Email: [email protected]
Address: Clarirad Pty Ltd, Australia