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Customer Success Manager
- Customer Success
- Auckland, New Zealand
- Full-time
About the Role
Be the trusted advisor to our radiology practice customers across Australia, New Zealand, and Chile. You'll ensure successful onboarding, adoption, and ongoing success with the Clarirad platform. This role combines technical knowledge, customer relationship management, and strategic thinking to drive customer satisfaction and retention.
Responsibilities
- Own customer relationships from onboarding through renewal
- Conduct training sessions and product demonstrations
- Monitor customer health metrics and proactively address concerns
- Identify expansion opportunities within existing accounts
- Gather customer feedback and communicate to product team
- Create and maintain customer success documentation
- Collaborate with sales team on account strategy
- Track and report on customer success KPIs
Requirements
- 2+ years in customer success, account management, or related role
- Experience with B2B SaaS products, preferably healthcare
- Strong interpersonal and communication skills
- Technical aptitude and ability to learn complex software quickly
- Problem-solving mindset with focus on customer outcomes
- Experience with CRM systems (e.g., Salesforce, HubSpot)
- Ability to manage multiple accounts simultaneously
- Healthcare industry knowledge is a plus
Benefits
- Competitive base salary plus performance incentives
- Work with cutting-edge healthcare technology
- Make a real impact on customer success and satisfaction
- Flexible working arrangements
- Health insurance and wellness programs